Refund and Returns Policy

At Infinite Ideations, your satisfaction is of the utmost importance to us. We stand by the quality of our products and services and aim to provide a hassle-free experience. Please review our Refunds and Return Policy carefully to understand your rights and obligations.

1. Returns

1.1 Eligibility: You may request a return if you received a damaged or defective product, an incorrect item, or are unsatisfied with your purchase due to reasons related to product quality.

1.2 Timeframe: You must initiate a return request within 7 days of receiving your order. Returns requested after this period may not be accepted.

1.3 Condition: Returned products must be in their original, unused condition, and in the original packaging. Any signs of use, wear, or damage may result in the denial of your return.

1.4 Return Process: To initiate a return, please contact us on WhatsApp by clicking on the WhatsApp button on the Contact Us Page. Provide your order number and details of the reason for the return. Our team will guide you through the return process.

2. Refunds

2.1 Eligibility: If your return is approved, we will process a refund for the purchase price of the product. Shipping and handling fees are non-refundable.

2.2 Payment Method: Refunds will be processed to the original payment method used for the purchase. Please allow 10 business days for the refund to reflect in your account.

2.3 Restocking Fee: We do not charge restocking fees for approved returns, but we reserve the right to evaluate each return individually.

3. Non-Returnable Items

Certain products are non-returnable, including customized or personalized items unless they are damaged or defective.

4. Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect item sent or product defects).

5. Contact Information

If you have any questions or require assistance with returns or refunds, please contact our customer support team on WhatsApp by clicking on the WhatsApp button on the Contact Us page.

Infinite Ideations is committed to ensuring your satisfaction with every purchase. Our goal is to provide you with high-quality products and exceptional customer service. We appreciate your understanding of our Refunds and Return Policy, which helps us serve you better.