Last updated 13 October 2026
We pack every order with care. If something arrives damaged, we will make it right. Here is how refunds work.
When you can request a refund
You can request a refund within 7 days of delivery if your order arrives damaged.
Proof we need
Please record a video while opening your parcel, from the sealed package to the damaged item. We need this unboxing video to review a damage claim. Requests without it may not be eligible.
How to request a refund
- Email us within 7 days of delivery.
- Include your order number and the unboxing video showing the damage.
- We will review your request and confirm by email once it is accepted, with details on where to send the item.
Returning the item
Once your request is accepted, please send the item back to us. Return shipping is paid by the customer.
Your refund
Once your request is accepted, we refund the amount paid to your original payment method. The time it takes to appear depends on your payment provider.
Contact us
Questions about a refund? Write to us.